Refund and Returns Policy

Effective Date: 31-01-2025

At Albakio International, we are committed to providing the highest quality products and services. However, we understand that there may be instances where a return or refund is necessary. This policy outlines the terms and conditions for refunds and returns.

Eligibility for Returns

Products are eligible for return if they meet the following conditions:

  1. The product was damaged or defective upon delivery.
  2. The incorrect product was delivered.
  3. The product does not match the specifications agreed upon during the order.

Conditions for Returns

  • Products must be returned in their original condition, with no signs of use, wear, or damage caused by the customer.
  • The return request must be initiated within [Insert Days, e.g., 7-14 days] of receiving the product.
  • The original receipt or proof of purchase is required for all returns.

Non-Returnable Items

The following items are not eligible for return:

  • Customized or personalized products (e.g., curriculum books developed for specific clients).
  • Products that have been used or altered after delivery.
  • Digital products or services once they have been accessed or delivered.

Refund Policy

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved:

  • Refunds will be processed within [Insert Timeframe, e.g., 7-14 business days] to your original payment method.
  • For cash payments, a direct bank transfer may be arranged.

Exchange Policy

  • If a product is defective or damaged, you may exchange it for the same item.
  • Exchanges are subject to product availability.

How to Initiate a Return or Refund

To request a return or refund, please follow these steps:

  1. Contact our Customer Service team at [Insert Contact Email/Phone] with your order details.
  2. Provide photographs of the product if it is damaged or defective.
  3. Await confirmation and instructions for the return process.

Shipping Costs

  • If the return is due to our error (e.g., defective or incorrect product), we will cover the return shipping costs.
  • For all other returns, the customer is responsible for shipping costs.

Late or Missing Refunds

If you haven’t received a refund after the specified processing time:

  1. Check with your bank or credit card provider for any delays.
  2. Contact us at [Insert Email/Phone] for assistance.

Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, please reach out to:
Albakio International
Address: 14th Street, Urdu Bazar, Gulberg, Lahore
Phone: [Insert Phone Number]
Email: [Insert Email Address]